after sales and returns

AFTER SALES SERVICE

how to make a return?

Very easy, you can make the shipment with your carrier or in our office in Avda Montes de Oca 19, Nave 27, 28703 - San Sebastian de los Reyes. Madrid (Spain).

To expedite the return, do not forget to present the order number that you can find in your user area.

As a tip to speed up the return, select the concept "RETURN" in the subject line.

And in the comments field, remember to include the following information:

  • Order number
  • Products to be returned
  • Contact telephone number

Having this information will make it easier for us to manage the process.

You can find all the information related to your order in your user area.

what should I do if the product received is not correct or has arrived defective?

In both cases do not hesitate to contact us through the contact form that you can find in the Help section or by phone + 34 917 865 627, Monday to Friday from 09:30 to 17:30 hours.

If possible, send us a photograph of the product so that we can see the error or defect and we can manage it more quickly.