Returns

Exchanges and Returns. Right of withdrawal:

RIGHT OF WITHDRAWAL In order to exercise his/her right of withdrawal, the User may send CATTS CAMERA the withdrawal document made available to him/her on the website, within the legally established deadline for this purpose. Therefore, prior communication is recommended in order to avoid misunderstandings and to speed up all procedures.

You can download the cancellation document at this link

The Law establishes a period of 14 calendar days to exercise the right of withdrawal. This period is counted from the signing of the contract (articles 68-79 and 102-108 of Royal Legislative Decree 1/2007 as amended by Law 3/2014, in force since March 29, 2014). In case of withdrawal, CATTS CAMERA will proceed to refund the money

In the event that the User is entitled in accordance with the nature and characteristics of the order, and decides to exercise the right of withdrawal under the terms established, CATTS CAMERA will refund the amount of the product to the same within a period not exceeding 14 days from receipt thereof, through the means of payment used.

EXCHANGES: The item to be exchanged must be in perfect condition and in its original packaging. The exchange of an article will be made for another or more of equal or higher amount. The period of time will not exceed fourteen days from the date of receipt of the item. Once received the goods in our warehouse, and after checking the condition of it will proceed to change, in this case the shipping costs to our headquarters are borne by the customer.

RETURNS With regard to returns, in the case of not being satisfied with the product received, the User must inform CATTS CAMERA within 14 calendar days of receipt of the same. The article must be sent in the conditions previously specified in the section of changes and accompanied by the return document that is attached with the article duly completed. Orders placed on demand and specifically processed for the user will not be included in this section.

The costs of this second shipment will be borne by the customer.

In the case of erroneous shipments, the costs of this second shipment will be borne by CATTS CAMERA and will also be made within a period not exceeding fourteen days.

No returns will be accepted for those products in which it has been specified that no exchanges or returns are allowed, except in the case that the product is affected by a defect or defect. For the return, the buyer may choose the return method he/she prefers

If the return has its origin in a defect or defect, the return of the product will have no cost to the customer. In case of withdrawal for any other reason, the buyer will have to pay the corresponding shipping costs

The return of the product must be made in perfect condition, so that if the user breaks the seal or packaging or other circumstances that cause the loss of value of the good, not being able to be sold as new, it will assume twenty-five percent of the original cost of the product.

In all cases in which a refund is applicable, the amount of the product will be refunded to the User within a period not exceeding 14 days from receipt thereof, through the means of payment used.

WITHDRAWAL:

https://cattscamera.com/en/content/12-cancellation-form