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How do I register on Cattscamera.com?
On the top right hand side of the web site you have a link to subscribe to www.https://cattscamera.com/en/We will only ask you for a few pieces of information so that you can keep all your orders saved.
You can order as a guest, but by registering at www.https://cattscamera.com/en/ you will be able to keep track of all your orders, the dates, the amounts and the status of your orders from the moment you place them until they arrive home.
How do I place my order?
Locate, both in the search engine and in the corresponding categories, all the products you need.
Once you have the products in your cart, follow the instructions and choose the payment method you prefer and the shipping method, if you want us to send the order to your office, home or if you prefer to pick it up at our offices in San Sebastian de los Reyes, Madrid.
Do the products include VAT?
All published prices are shown both excluding VAT and including VAT.
How do I pay for my order?
Cattscamera offers several payment options:
Debit or Credit Card, Bank Transfer, Apple Pay.
Payment by credit card used on https://cattscamera.com/en/ is made through the Caixa Addon Payments payment gateway. With this payment method, CattsCamera never collects or manipulates any customer data related to your card number. All data is handled directly by Caixabank, so that CattsCamera can always offer the highest transparency and confidentiality in the transactions made on https://cattscamera.com/en/.
The payment of your order is made directly with the bank, offering you maximum security.
The cards currently supported by the payment gateway are all those bearing the Visa or Mastercard logo.
Is it safe to use your credit card on our website?
YES! All purchases you make on our website are 100% secure. CattsCamera pays the utmost attention to the security of online payments. Your bank details are protected and encrypted by the most advanced technology, so it is much safer to send your details to the banks Secure Server than to pay at a gas station, restaurant, etc.
Your bank details will be sent to our server in encrypted form via the SSL (Secure Socket Layer) protocol and transmitted in a totally secure environment to our bank. We do not record this data at any time.
How do we ship your order?
Generally, from the moment you place your order, we need one working day to prepare the order and from 1 to 6 working days for you to receive it through the courier service, although it will depend on the courier service chosen.
How can I track my order?
You can access the pages of the carriers we work with and include in the space provided, the tracking number that you will have received by e-mail with your order.
These are the carriers you can track:
Correos, Seur and others, ask us.
Can I cancel my order?
You can cancel your order within 2 hours of your request by contacting us through our online chat, email: info@cattscamera.com or through our customer service phone number + 34 917 865 627From 9:30 a.m. to 5:30 p.m. from Monday to Friday.
If the order has not left our warehouse there will be no charge. If it is already in the shipping process you will have to pay the amount of the order.
Can I change the data on my Invoice or include my company's VAT number?
Unfortunately, an invoice cannot be changed once it has been issued. When placing your order, be sure to indicate the correct information you wish to have on your invoice.
In case you wish to include your company details on the invoice, please indicate your company name and VAT number when placing your order. In this way, your company information will appear on the invoice.
If you do not have a customer account and you need an invoice, please write to info@cattscamera.com indicating all the order and billing information so we can send it to you by email in PDF format.
What should I do if the product received is not correct or has arrived defective?
In both cases do not hesitate to contact us through the contact form that you can find in the Help section or through the phone number + 34 917 865 627From Monday to Friday from 09:30 to 17:30 hours.
If possible, please send us a picture of the product so that we can see the error or defect and handle it more quickly.
How to make a return?
Very easy, you can make the shipment with your carrier or take it to our office in Avda Montes de Oca 19, Nave 27, 28703 - San Sebastian de los Reyes. Madrid (Spain).
To expedite the return, do not forget to present the order number that you can find in your user area.
As a tip to speed up the return, select the concept "RETURN" in the subject line.
And in the comments field, remember to include the following information:
- Order number
- Products to be returned
- Contact telephone number
Having this information will facilitate the management of the process.
You can find all the information related to your order in your user area.
To which countries do we ship?
We ship worldwide! If your country is not displayed, please contact us and we will confirm if your order can be shipped to your shipping country. Please note that some of our brands are not authorized to be shipped in some countries in particular
Intellectual Property
All trade names, trademarks or distinctive signs of any kind contained in the CattsCamera websites are the property of their owners and are protected by law.
This web page, including the source code and the contents elaborated by its owner or his collaborators, are protected by the national and international regulations in force on intellectual and industrial property, being all rights reserved (copyright), so that the user is only authorized to navigate through the pages for its visualization as domestic use.
However, if you consider or have knowledge that they violate intellectual or industrial property rights, please inform us as soon as possible at info@cattscamera.com.
On the other hand, some terms and logos, which are registered trademarks of their respective owners, are mentioned indirectly and for information purposes on this page, and we are not responsible for the inappropriate use that third parties may make of such trademarks.
Links
Links are external links. The owner of the website is not responsible for those other websites or files that can be accessed through hypertext links (links) available among its contents, since these linked pages are the responsibility of their respective owners.
The presence of links on the website is for information purposes only and in no case implies an obligation, invitation or recommendation about them.
This page, therefore, neither approves nor endorses the products, services, contents, information, data, files and any kind of material existing in such web pages or files and does not control and is not responsible for the quality, legality, reliability and usefulness of the information, contents and services existing in the linked sites and which are unrelated to this page.
In the event that it is deemed appropriate or that a competent body declares the unlawfulness of the data, ordering their removal or that access to them is made impossible, or that the existence of the injury has been declared, and we have been expressly notified of the corresponding resolution, the links indicated would be immediately removed.
All terms and conditions can be viewed at by clicking here.